Use Cases

Sharpen Communication Skills for the Best Customer Experience

Employees who know how to communicate effectively in a variety of scenarios can provide the highest levels of customer satisfaction and loyalty. The secret isn’t charm; it’s practice.

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Blog
The Top 3 Things Employees Need to Succeed During Challenging Times

Companies today face two important questions: 
  •  How can I ensure the success of my team, my organization, and myself during difficult times?
 ~ and ~ 
  •  How do I get the support I need, and how can I effectively support others? 
 The secret to success boils down to what we’ll call “Nurturing Communication.”

Communication Skills Customer Service Management Training

eBook
Decreasing Harassment — Methods That Work

Learn about what doesn't work to decrease harassment, and how Fluency Speak supports methods that are proven effective.

Decreasing Harassment eBook

TED Talks
The Rhythm of Communication

In this TED talk, Uri Hasson(Princeton Neuroscience Institute) pulls back the curtain on what happens in the brain of a person telling a story and in the brain of a person listening to the same story. He and his team have used fMRI to measure what happens when a person tells a story and what happens when a person listens to that same story.

Cognition Communication Pursuing Mastery

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